WHAT IS SOFTWARE SUPPORT?

Custom Integrations Photo by rawpixel from Burst

HOW DO WE DO THIS?

Through data analysis support– enables us to tie in inventory with a checklist, where we dig into data and provide feedbacks in gaps on data. Including creation of forecasting reports and providing opinions on how best to replenish stock.

We support webstores with inventory solutions and highlighting data flows that have become out of sync between systems.

Clients simply pick up the phone and give us a call when there is a need for direct assistance. We often use other mediums to share knowledge with our clients and empower them to source information from our site through our Blog, Quarterly Newsletter, Tips n Tricks, Online help links and support tickets with our software vendors.

We use our expertise, knowing what information to look for, or even where to go to find the right answers within our expert network. We can respond quickly and by phone, email or screen share to resolve any issues quickly and clearly.

Software Support / Photo by: Sarah Pflug

WHY IS THIS IMPORTANT?

Often our clients will have a problem that they are trying to solve. They may:

•  Want to try something new – new idea and new direction, expanding business, time available to look at other features of a system and how to optimise it (practical advice)
•  Not have listened the first time
•  Want onsite or offsite assistance for any of the cloud solutions we support.