PRODUCTS
What we do
We can help you improve your business simply by gaining an understanding of your specific problems then finding and implementing solutions. We can sort out your software and get your systems integrated, saving you precious time and money.
We provide business systems advice and cloud integration services. Our speciality is in cloud-based software solutions, specifically; Cin7, WorkflowMAX, Xero and Unleashed. We have also developed our own APICAL software for custom integrations, allowing systems to talk to each other. Whatever the problems you face with your business systems, talk to us. It's very likely we can resolve the problems and improve your business performance.
WE CARE
C – Capability to dissect the elements of your business
A – Applications we can assess confidently to identify relevance within your business practice
R – Responsiveness in appraising your business requirements and providing you with a realistic view
E – Expertise and understanding of business systems and applications
STEP 1
DEFINING NEEDS
Beyond Expectations emphasises the importance of identifying needs before developing solutions.
Through an initial discussion with our clients we gain an understanding of their business and processes. Their ‘pain points’ and ‘dream state’ are considered before coming up with a solution for their workflows and system requirements.
STEP 2
FINDING SOLUTIONS
We focus on being experts in a narrow range of software solutions. They don’t always fit the needs of every client and we don’t hesitate to say so when required. By being experts, we know what questions to ask to determine if the fit is right. We’re able to describe how a system will work for a customer in plain language, providing the assurance they are heading in the right direction.
STEP 3
ESTABLISH A PLAN
We work with our clients to identify the steps required to make the transition to their new system successful. An overview of the project plan and the key variable factors of a project are discussed. These are generally:
1. The quality of the data being brought into a new system
2. The amount of training required
3. The amount of support required
4. The availability of a key contact form the client’s business to become the project ‘Champion’
STEP 4
MAKE IT HAPPEN
We really do make it happen. Our knowledge of how to get the solutions set up, integrated and humming means we can get clients up and running on new systems in a timely and cost-effective manner.
Don’t just take our word for it...read customer testimonials
STEP 5
SUPPORT & GUIDANCE
We know our software solutions inside and out. We also know business processes and best practice. Our knowledge allows us to provide superior software support for our clients.
We establish long term relationships with our customers, understand their business idiosyncrasies and adapt to their needs.
We’re always on the lookout for ways to improve the utilisation of software and pass this on to our clients in our regular newsletters and direct communication.
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