How do we do this?
We know our clients are running a business, time is limited, getting the fundamentals right on how to transact ensures minimal disturbance to processes of operations.
The aim is to get people comfortable with the basics of operating. This includes understanding an entirely new interface, terminology and navigation.
As clients become confident, we begin to broaden the topics that they will get trained on, this is often led by the staff member and their specific role.
Pace of training is important and being aware of individual learning styles is equally important.
We do encourage self-directed learning, it implies a buy in from the employee, keeping the knowledge in house and a much faster means to resolve issues.
In person or remote, we have philosophy of holding our client’s hands right through to going live with a functional system. This is imperative as we go through the most critical start-up phase.